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Support TechNews
 In This Issue Volume 5 Number 6 - September 27, 2007 
Tech Alerts: PLE™ 1.0.23 Update
Troubleshooting: Trouble Launching Lessons in PLE, PWLN, and CHPWLN: Pop-Up Blockers
Unlocking Mastery Tests
How to Assign Named User Licenses in PLE™
How to Tell How Many Licenses You Have in Pathways
Helpful Tips: New to Technology in Your School?
Bug Fixes, Enhancements, and New Features
PLE™ Tutorials New Features
TechNews Archives
Announcements: Reminder: PLATO® Pathways 4.3 Available
What's New: PLATO Learning Podcasts
Tech Alerts

PLE™ 1.0.23 Update

PLATO Learning Environment™ (PLE™) build 1.0.23 was released on August 24th. It includes many updated features and enhancements. Take a look at the PLATO Learning Environment™ (PLE™) Release Notes for the full list.

Troubleshooting

Trouble Launching Lessons in PLE™, PWLN, and CHPWLN: Pop-Up Blockers

Many students access their PLE™, PWLN, and CHPWLN assignments from a home computer. To ensure students are able to access their assignments by properly configuring pop-up blockers and toolbars; be sure to share the following articles with them:

28117 - PLE™: Unable to Launch Lessons When Pop-Up Blocker is Enabled

25636 - PWLN: Unable to Launch Lessons When Pop-Up Blocker is Enabled


Unlocking Mastery Tests

28073 - PLE™: How Can I Unlock a Mastery Test for a Student?

24204 - PWLN: For Administrators & Teachers: Tutorial, Drill, or Mastery Test is Locked

27549 - PW: Mastery Test, Tutorial, or Drill is Locked in PLATO® Pathways


How to Assign Named User Licenses in PLE™


How to Tell How Many Licenses You Have in PLATO® Pathways

Helpful Tips

New to Technology in Your School?

Webopedia—an online computer dictionary—can help you understand technical terms and jargon. Search for the technical word or acronym you want to know more about, and Webopedia will provide a definition for you.


Keeping Track of Bug Fixes, Enhancements, and New Features

If you are an active software support subscriber, one feature available to you is the Product Update Center. This is where you are able to keep track of bug reports, fixes, enhancements, and new features.

The Product Update Center is a searchable database that allows you to track and subscribe to product-specific update information. You can search this database for all products, a specific product, or by status levels such as Planning, Scheduled, or Released.

When you call PLATO Support, the analyst assisting you with your issue may direct you to the Product Update Center to point you to specific information that applies to your inquiry.

Access the Product Update Center at any time by going to the PLATO Support Center home page, http://support.plato.com, and clicking on the Product Update Center link.


PLATO Learning Environment™ (PLE™) Tutorials—New Features

PLATO Learning Environment™ (PLE™) self-directed tutorials are available within the PLATO® Support Center to all PLE™ customers. The tutorials are instructional videos that provide step-by-step instructions to help you navigate the features and tools within PLE™. The tutorials are available at no additional charge and are accessible 24 hours a day. Check out several new features that have been added to the Administrator and Teacher sections. These features assist with planning, maintaining groups and users, reporting, and grading.

PLATO Learning Environment™ (PLE™) Management System Instructional Videos


TechNews Archives

If you are looking for specific information about releases and upgrades, or for some helpful tips and troubleshooting, you can view the Support TechNews Archives at any time. Here you can select individual archived issues to view. This is especially a good resource if you are a new subscriber.

Announcements

Reminder: PLATO® Pathways 4.3 is Available

For those of you who might have missed the announcement in our August 2007 Support TechNews, PLATO® Pathways 4.3 is now available at your request. The upgrade is available at no charge if your software support contract is current. To receive your upgrade kit, submit an upgrade request.

What's New

PLATO Learning Podcasts

Visit PLATO.com to learn more about PLATO Learning's all-new podcast series which features relevant information about a variety of education and educational technology-related subjects.

Announcements

Search Knowledge Base

Product Announcements

Product Update Center

System Requirements

Keypress Reference

Courseware Quick Reference Cards

PLATO Learning Environment Quick Start Guides

PWLN Quick Reference

PLATO Pathways Quick Reference

Bandwidth (PWLN/CHPWLN)

Announcements

If you're a new teacher or lab manager, call 800.44.PLATO or e-mail info@plato.com. We'll explain and help you identify the options that are best for you. For information about refresher training, fax the PLATO Refresher Training form to us at 952.832.1205.

Announcements

PLATO Technical Support
800.869.2200
support.plato.com/email

Academic Systems Support
800.681.4357
support.academic.com

Announcements

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Copyright © 2007 PLATO Learning, Inc. All rights reserved. PLATO® and Academic Systems® are registered trademarks of PLATO Learning, Inc. Straight Curve and PLATO Learning are trademarks of PLATO Learning, Inc. PLATO, Inc. is a PLATO Learning, Inc. company.

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Telephone: 800.44.PLATO
Email: info@plato.com