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Support TechNews
 In This Issue Volume 5 Number 5 - August 31, 2007 
Tech Alerts: PLATO Learning Environment™ (PLE™) Enhancements
Troubleshooting: Checklist for Contacting PLATO® Support
Reporting and Troubleshooting Courseware Issues
Using PLATO® Pathways Error Logs
Helpful Tips: Maintaining Your Workstations and Computer Lab
Announcements: PLATO® Pathways 4.3 Available
What's New: Check Out a Tour of the August 2007 PLE Release
Learn More About the Recent PLE Enhancements
Tech Alerts

End of August PLE Enhancements

On August 24th, PLE subscribers received several software enhancements published automatically at no charge, a valuable benefit of being a PLE subscriber.

The following articles discuss these exciting enhancements:

28247 - PLE: What Additions are there to PLATO® Courses and Straight Curve™ Math in the PLE end of August Release?

28243 - PLE: How to Closeout or Archive Classrooms in Preparation for the 2007–08 School Year

28244 - PLE: Grade Reporting: How to Calculate a Final Score and Final Grade from a Single Instructional Assignment

28245 - PLE: What is the Learner Assessment Report?

28246 - PLE: How Do I Promote Students to the Next Grade Level in Preparation for the 2007–08 School Year?

Troubleshooting

Checklist for Contacting PLATO Support

Before you call PLATO Support, take a look at this Checklist for Contacting PLATO Support and prepare the information you will need for your call to PLATO Support Services. Also, remember that you can contact PLATO Support via e-mail with this request form.

How to Report and Prepare to Troubleshoot Courseware Issues

Where to Find and How to Use PLATO Pathways Error Logs

Helpful Tips

Protect Your System from Adware and Spyware

Workstation Maintenance: How to Run ScanDisk, Disk Defragmenter, and Disk Cleanup

Helpful Tips for PLATO Pathways Lab Maintenance

Announcements

PLATO Pathways 4.3 is Now Available!

PLATO Pathways version 4.3 provides a number of fixes to PLATO® courseware and has full compatibility with Windows Vista® as well. To see what courseware issues were addressed, please search the PLATO Product Update Center. Search on "Courseware" as the product and the release date of 6/29/07 indicates what has been included in Pathways 4.3.

The upgrade is available at no charge if your software support contract is current. To receive your upgrade kit, submit an upgrade request. Your kit will arrive in 2–3 weeks.

If your Software Support contract has expired, please contact 800.447.1205 to subscribe and take advantage of the latest courseware on PLATO Pathways.

What's New

Check Out a Tour of the August 2007 PLE Release

Learn More About the Recent PLE Enhancements

Visit the PLATO Support Site for more information about the PLE Enhancements released on 8/24/2007, including Administrator and Teacher Quick Reference Cards and new online tutorials.

Announcements

Search Knowledge Base

Product Announcements

Product Update Center

System Requirements

Keypress Reference

Courseware Quick Reference Cards

PLATO Learning Environment Quick Start Guides

PWLN Quick Reference

PLATO Pathways Quick Reference

Bandwidth (PWLN/CHPWLN)

Announcements

If you're a new teacher or lab manager, call 800.44.PLATO or e-mail info@plato.com. We'll explain and help you identify the options that are best for you. For information about refresher training, fax the PLATO Refresher Training form to us at 952.832.1205.

Announcements

PLATO Technical Support
800.869.2200
support.plato.com/email

Academic Systems Support
800.681.4357
support.academic.com

Announcements

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Copyright © 2007 PLATO Learning, Inc. All rights reserved. PLATO® is a registered trademark of PLATO Learning, Inc. Straight Curve, Academic Systems, and PLATO Learning are trademarks of PLATO Learning, Inc. PLATO, Inc. is a PLATO Learning, Inc. company.

PLATO Learning
10801 Nesbitt Avenue South
Bloomington, MN 55347
Telephone: 800.44.PLATO
Email: info@plato.com