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Support TechNews
 In This Issue Volume 5 Number 4 - April 26, 2007 
Tech Alerts: System Requirements Updates
Troubleshooting: PLE™: Message Prompts You to Install Flash Player 6 When Running
    Flash-based Courseware in IE7
INET: Rosetta Emulation Mode Required to Run Courseware on Intel-
    based Macintosh Computers
PW: "List index out of bounds (0)" When Trying to Run any Lesson in
    PLATO® Pathways
Helpful Tips: End of the School Year Information
New Articles in the Knowledge Base
What's New: National Mathematics Advisory Panel
Principles and Standards for School Mathematics
Tech Alerts

System Requirements Updates

Check to make sure that you are meeting current system requirements. The system requirements have been updated for all products. Check the product page for your products at the PLATO Support Center by clicking on the Products tab. The Adobe® Reader minimum requirement has been updated from 6.0.1 to 7.0. Support for Internet Explorer® 7 for Windows XP and Windows® 2000 Operating Systems has been added as well.

This fall, look for updated information regarding Windows® Vista and Mac OS requirements, as well as information about PLATO Pathways and Client-Hosted PLATO® Web Learning Network versions.

Troubleshooting

PLE: Message Prompts You to Install Flash Player 6 When Running Flash-based Courseware in IE7

INET: Rosetta Emulation Mode Required to Run Courseware on Intel-based Macintosh Computers

PW: "List index out of bounds (0)" When Trying to Run any Lesson in PLATO Pathways

Helpful Tips

End of the School Year Information

This is the final issue of PLATO Support TechNews for this school year. The next issue will be published in Fall 2007. Below are links to some knowledge articles that will help you with closeout processes. Over the summer, you can still contact PLATO Support Services when you need technical assistance:

For self-service (online support):
PLATO Support Center: http://support.plato.com

For support via e-mail:
Go to http://support.plato.com/email

To talk to a support representative:
Call 1.800.869.2200

We hope that you have found your subscription this year to PLATO Support TechNews beneficial. If you would like to share feedback about anything you found really helpful or that you would like to see change, please e-mail Karin Tungseth, Knowledge Specialist, at ktungseth@plato.com. Your feedback is greatly appreciated.

Helpful articles to reference for end of the school year:

27371 - EDUTEST: Assessment Year-End Closeout Process

27425 - EDUTEST: How Do I Delete All Students or Remove Old Users? (Closeout)

27788 - TPN: What Data Management Processes Should Be Done at the Beginning and End of the Year?

27392 - PW: Unable to Purge or Remove Performance Data

26834 - PWLN: How to Quickly and Efficiently Delete Multiple Users in a Group

New Articles in the Knowledge Base

28121 - CHPWLN: Is Student Performance Data Tied to Class Assignments?

28122 - PW: "There is a Problem with the User Database"; DBRU, USBR, SETPERMS Don't Solve

28123 - PWLN: Is there a Sample Course to Test Workstation Configuration (Plug-ins/Permissions/Etc.)?

28132 - EDUTEST: "No Items Matched Your Search Query"

Announcements

Look for PLATO Learning at NECC

June 24-27, 2007
Georgia World Congress Center, Atlanta, Georgia
Booth #1710

What's New

National Mathematics Advisory Panel

There is a growing national concern about the mathematical proficiency of young people who are now emerging from our schools or will graduate in the next decades. A preliminary report has been released in response to this growing concern.

Principles and Standards for School Mathematics

Principles and Standards for School Mathematics acknowledge that there are significant challenges in realizing the vision for improving mathematics education.

Announcements

Search Knowledge Base

Product Update Center

System Requirements

Keypress Reference

Quick Reference Cards

PLATO Pathways User Guide

PLATO Pathways Permissions

PLATO Pathways Quick Reference

Bandwidth (PWLN/CHPWLN)

PWLN Quick Reference

Announcements

If you're a new teacher or lab manager, call 800.44.PLATO or e-mail info@plato.com. We'll explain and help you identify the options that are best for you. For information about refresher training, fax the PLATO Refresher Training form to us at 952.832.1205.

Announcements

PLATO Technical Support
800.869.2200
support.plato.com/email

Academic Systems Support
800.681.4357
support.academic.com

Announcements

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Copyright © 2007 PLATO Learning, Inc. All rights reserved. PLATO® is a registered trademark of PLATO Learning, Inc. Straight Curve, Academic Systems, and PLATO Learning are trademarks of PLATO Learning, Inc. PLATO, Inc. is a PLATO Learning, Inc. company.

PLATO Learning
10801 Nesbitt Avenue South
Bloomington, MN 55347
Telephone: 800.44.PLATO
Email: info@plato.com