PLE™ 1.0.10.4 Update

PLATO Learning Environment™ (PLE™) build 1.0.10.4 was released on February 16th. It includes many new and updated features and enhancements. New features include the ability to adjust the size of PDF windows within activities, the ability to scroll to view the complete list of modules from within Internet® Explorer 7 (IE7), and multiple other enhancements that have improved functionality. Take a look at the PLATO Learning Environment (PLE) Release Notes for the full list.

PWLN/CHPWLN: Ending a User's Session (Forcing a User Off)

If you're a teacher or lab administrator, you know that if some learners do not log out properly, the following message will display the next time they try to log in:

Normally, learners can successfully log back in to the system by re-entering their password and then clicking the "Login" button. However, occasionally a learner will not be able to log back in again. When this happens, you can end the user's session by following the steps in article 27246 - PWLN: How to end a user's session (force a user off of PWLN).

PLATO® Pathways: "Director Player unable to open...Already open with write permission by another user"

When more than one learner is trying to launch lessons at the same time, a message similar to one of the following may display. The file name and location in the message may vary:

Director player unable to open f:\pway\cw\wasatch\prw_ad\level_A\a706\a706.dcr because it is already open with write permission by another user.

Director Player: Unable to open Q:\pway\CW\045\wpmx_vrc\dplayer.dcr - it is open w/write permission by another user.

To resolve these error messages, follow the steps in article 25784 - PW: Director Player unable to open...Already open with write permission by another user.

Get the latest upgrades for your PLATO® courseware

It's easy to lose track of what PLATO courseware you have and what upgrades are available. Are you running the latest versions of the courseware you have purchased? See 27807 - How to get the latest upgrades for your PLATO Pathways system and courseware.

If you have a PLATO Pathways Learning Management System and your support is current under the Software Support Plan (SSP), then you are entitled to the latest (current) versions of the courseware you have purchased. However, your hardware must meet system and configuration requirements before you can upgrade. To see the requirements for products, go to the System Requirements support page.

New PLE Tutorials Available

PLATO Learning Environment (PLE) self-directed tutorials are now available within the PLATO® Support Center to all PLE customers. The tutorials are instructional videos that provide step-by-step instructions to help you navigate the features and tools within PLE. The tutorials are available at no additional charge and are accessible 24 hours a day. Launch the tutorials from the Support Center by selecting Products > PLATO Learning Environment > Training > Tutorials. PLATO Learning Environment™ (PLE™) Management System Instructional Videos

New Articles in the Knowledge Base:

28096 - PWLN: Unable to launch Shockwave courseware in Internet Explorer 7

27206 - PWLN: Unable to retrieve PWLN session when trying to upgrade or install courseware

27445 - PWLN: Terminal Services in Application Server mode does not allow web server to restart

26767 - PWLN: Troubleshooting 504 Gateway Timeout HTTP errors

27392 - PW: Unable to purge or remove performance data

27378 - PW: 4.2 update - "Upgrade halted; Pathways system cannot be upgraded directly to this version"

28099 - PLE: Batch Enroll process shows only the first 25 rows of the CSV file

PLATO Learning Premieres New Developmental Mathematics Solution for the College Market

PLATO Learning Continues Expansion of its Online Courses Product Line